No cancellations are accepted without confirmation by e-mail by Freedomland Phu Quoc. Cancellation charges will be applied from the day written notification is received by Freedomland Phu Quoc.
December, January and February: minimum stay is 3 nights
Rest of the year: minimum stay is 2 nights.
All reservations must be guaranteed with a deposit, unless otherwise agreed. The amount will depend on the lengh reserved, the minimum is the amount of 2 nights stay.
All bank fees and commissions at the charge of the guest.
Details of arrival must be provided.
Cancellation &Refund policy:
- Cancellations of part or full stay made 45 days prior to arrival: 100% refund minus applicable bank fees and commissions and a 10USD administration fee.
- Cancellations of part or full stay made made 30 days prior to arrival: 50% refund minus applicable bank fees and commissions and a 10USD administration fee.
- Cancellations of part or full stay made made with less than 30 days prior to arrival: no refund.
In the event that a guest decides to check out earlier than originally reserved, the full extent of the reservation will still be charged.
Changing reservation dates:
subject to availability. If the reschedule of a reservation is requested less than 30 days of arrival, a new deposit will be required. The deposit paid originally may or may not be deducted from the guest’s final bill depending whether we were able to replace the guests original reservation or not.
Check in: The room is available from 2:00 PM.
Check out: The room must be vacated not later 12:00 AM (noon).
Official documents to provide:
In order to comply with government regulations, your ID card or passport with valid visa or entry stamp must be submitted upon check-in so that we can inform the relevant government offices.
Come back to booking via the BOOKING FORM